Delivery Info
Shipping Policy
We ship across all of India. Free delivery on every order — no minimum required.
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Free Delivery
On every order, everywhere in India
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Ships in 24 Hrs
We dispatch within 1 business day of payment
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India Only
We currently ship within India exclusively
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Live Tracking
WhatsApp tracking link sent after dispatch
Delivery Timeframes
Metro Cities
Delhi, Mumbai, Bengaluru, Chennai, Hyderabad, Kolkata, Pune, Ahmedabad — 2–4 business days
Tier 2 / Tier 3 Cities
4–7 business days. Remote PIN codes may take up to 10 days.
North East & J&K
7–12 business days due to logistics routes.
Business Days
Monday to Saturday, excluding public holidays. Orders placed on Sunday are processed Monday morning.
Order Processing
Processing Time
All orders are processed within 24 hours of payment confirmation, Monday to Saturday.
Dispatch Notification
You will receive an SMS and WhatsApp message with your courier tracking number as soon as your order is dispatched.
Cut-off Time
Orders placed before 2:00 PM IST on business days are typically dispatched the same day.
Pre-orders
If a product is on pre-order, the estimated dispatch date will be clearly mentioned on the product page.
Shipping Partners
Courier Partners
We use Delhivery, Shiprocket, and BlueDart depending on your PIN code for the fastest and most reliable delivery.
Tracking
A tracking link is sent via WhatsApp and SMS. You can also track your order from My Account on this website.
Failed Delivery
If delivery fails due to incorrect address or unavailability, the courier will attempt 2 more times before returning. Contact us at +91 79972 68886 to reschedule.
Shipping Costs
Standard Delivery
₹0 — completely free on all orders, no minimum order value required.
Express Delivery
Not currently available. Standard delivery is our only option.
Bulky / Wholesale Orders
Free delivery for wholesale orders within India as well. Contact us for B2B arrangements.
Address & Order Issues
Wrong Address Entered
Contact us immediately at +91 79972 68886 or hello@theauravital.com before your order is dispatched. Once dispatched, address changes may not be possible.
Damaged in Transit
Please photograph the damage and WhatsApp us within 48 hours of delivery. We will replace or refund the product promptly.
Missing Item
If an item is missing from your order, contact us within 48 hours of delivery. We will investigate and ship the missing item.
Delay Beyond Expected Date
If your order has not arrived within 3 days of the estimated date, contact us and we will investigate with the courier.
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Shipping Query? Contact Us
WhatsApp is the fastest way to reach us — usually under 2 hours.